Frequently Asked Questions
Q1. What's Folkway Lodge?
We sell unique apparel, tools, and other products that we demonstrate and feature on our Youtube channel!
Q2. Why are you called Folkway Lodge? What does it mean?
Folkway simply means: The old ways of doing things. Lodge is: A place of dwelling. So we are inviting you to make yourself at home with us, and celebrate the forgotten ways of the past: The morals and values, lost knowledge, and love for individual freedom.
Q3. How do I know that purchasing from your website is safe?
We do not store any credit card information. We also have the best payment systems in the business: like Stripe with Apple Pay, and PayPal. We are SSL encrypted and powered by squarespace. To verify that SSL is protecting a page, look for a URL beginning with https://, instead of http://, and a green, closed padlock icon. This allows visitors to navigate the website and submit information through a secure connection. Our checkout system is Level 1 PCI compliant and use 128 bit SSL encryption.
We will never share your information with any third-party. Period.
Q5. My Order never arrived :( :(
Make sure you double check your email for a shipping confimation with your tracking number. If that doesnt work send us an email at Help@FolkwayLodge.com
Q6. My Order arrived incomplete or damaged...
Send us an email at: Help@FolkwayLodge.com, provide your order number, and we will make it right!
Q7. I would like to return my order
Check our RETURN POLICY, and if you think you are eligible for a return, or still not sure, email us at: Help@FolkwayLodge.com. Provide your order number and we will help out.
Q8. I think I messed up some information on the checkout page!
No problem, send us an email at: Help@FolkwayLodge.com. Provide your Order Number, and your information update, and we will take care of it.
Q9. How long does it take to get my stuff?
Products in the shop take between 2-7 business days to create, and get ready to ship. Check out our SHIPPING POLICY for prices and more info.
Q10. Who is behind the scenes at Folway Lodge?
We are a family business. Folkway Lodge is run by Shawn and his beautiful wife Vanessa.